Terms of service
Cedar Terms & Conditions
Welcome to Cedar. By using this website or placing an order, you agree to the terms outlined here. These terms are designed to make sure everything runs smoothly between us.
We’ve kept things clear and straightforward, but if you have any questions, feel free to email us at hello@cedarhomefragrance.com.
1. Using Our Store To place an order, you must be at least the age of majority in your country or have permission from someone who is. Please don’t use our site or products for anything unlawful.
2. Account and Order Information Make sure your contact, shipping, and payment information is accurate and up to date. This helps us get your order to you without issues.
3. Product Availability and Pricing All products are subject to availability. We may update or discontinue items without notice. Prices may change, but once you place an order, that’s the price you pay.
4. Orders and Cancellations We may limit or cancel orders that appear unusual, such as bulk buying or suspected reselling. If this happens, we’ll get in touch.
5. Payment Payments are securely processed through Shopify. We don’t store your card details. All card data is encrypted and handled securely.
6. Shipping We aim to ship your order promptly. Delivery times can vary, especially during busy periods. We’ll keep you updated on any delays.
7. Returns You can return unused items within 14 days. Please refer to our full Return Policy here. Return postage is at your expense unless we made an error.
8. Candle Refills We offer a refill scheme to reduce waste. Instructions for safely reusing your jar are included with your order and available on our site.
9. Third-Party Services Some parts of our site use third-party services (like payment gateways). While we choose our partners carefully, we’re not responsible for how those services operate.
10. Privacy We respect your privacy. Your data is used only to process orders or send updates if you’ve opted in. Full Privacy Policy here.
11. Feedback and Reviews If you leave feedback or a review, we may use it (without identifying you unless you’ve given permission) to help others learn about our products.
12. Updates to These Terms We may update these Terms occasionally. When we do, we’ll update the version here. By continuing to use our site, you accept any changes.
Governing Law These Terms are governed by the laws of the United Kingdom.